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Terms & Conditions
Important Legal Information
By accessing this website you consent to the following Terms of Use. In these Terms of Use ‘Post Office’ and ‘BPS’ means the Barbados Postal Services. ‘This website’ includes www.bps.gov.bb and any mobile internet site owned and/or operated by a member of the BPS from time to time.
Exclusions and Limitations
The information on this website is provided on an ‘as is’ basis. To the fullest extent permitted by law, it:
(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and
(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised BPS of the possibility of such potential loss) and indirect, consequential and incidental damages.
Content Changes and Accuracy of Information
BPS may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.
Some information on this website is taken from sources external to BPS or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, compensation limits and conditions, delivery times, packaging requirements, posting restrictions and prohibitions and conditions of posting in countries outside Barbados before relying on it. BPS does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.
Trademark and Copyright Notices
BPS and the BPS logo are registered trademarks of the BPS.
The names of BPS goods and services featured on this website are trademarks of the BPS. All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright BPS or their related companies or their licensors.
Security and Privacy
We take the security and privacy of our systems and our customers’ data very seriously. We constantly review our systems and data to ensure the best possible service is provided to our customers. Legally, there are specific offences for unauthorised actions against computer systems and data. We are committed to investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Read more about our Privacy Policy.
Contracts
Nothing on this website constitutes an offer by BPS to sell any goods or services. Subject to the customer terms and conditions of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by the BPS.
Cancellation Of Registration
BPS may cancel your registration for this website or any service hosted on it if you breach these Terms of Use or the customer terms and conditions for any service.
Bulletin Boards
Unless otherwise stated, BPS does not edit or monitor the content of any bulletin board hosted on this website. The content of bulletin boards is provided by third parties. BPS is not the publisher of it. However, BPS may remove content from any bulletin board at its discretion.
Links To This Website
You may not create a link to any page of this website without BPS’s prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links From This Website
BPS does not monitor or review the content of other parties’ websites that are linked to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by BPS. BPS is not the publisher of such opinions or material.
Availability Of This Website and Our Products & Services
Unless otherwise stated, the products and services featured on this website are only available within the Barbados, or in relation to postings from Barbados.
BPS tries to ensure that your use of this website is uninterrupted and information transmitted over it is free of errors. However, due to external factors, this cannot be guaranteed. Access to this website may also be suspended or restricted for a period to allow for repairs, maintenance, or the introduction of new services from time to time. BPS will try to limit the number and length of such periods as much as possible.
Software
Although BPS uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided ‘as is’ without any warranty. BPS accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Your Use Of This Website
You are responsible for the electronic communications and content sent from your computer and you may use this website for lawful purposes only. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be damaged or interrupted in any way.
You must not use this website for any of the following:
(a) for fraudulent purposes or in connection with a criminal offence;
(b) disseminating any unlawful, harassing, libelous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
(c) transmitting material containing any form of advertising or promotion for goods and services; or
(d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
General
These Terms of Use are governed by the laws of Barbados. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the Barbadian courts. If any of these Terms of Use are deemed invalid or unenforceable for any reason (including, but not limited to, the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these Terms of Use and the remaining provisions will continue to apply.
The Post Office in Barbados is a department of central government, created by an Act of Parliament in 1851, and is governed by the Post Office Act Cap 27A (last amendment 2000-27). Its Head Office is: The General Post Office, Cheapside, Bridgetown, BB11000, Barbados.
Privacy Policy
Our Guiding Privacy Principles
Compliance with the local Data Protection Act underlies all of our privacy practices. We also have a set of guiding principles which govern how we use the personal information that we collect about you. These principles are:
- We aim to continuously improve our website, communications, products and services for you. We use personal information about you to help us do this.
- We give you control over the personal information we hold about you, including who is allowed to see it and how it is used.
- We won’t use your personal information to contact you for direct marketing purposes unless you specifically allow us to by giving your consent.
- We take all reasonable care to safeguard your personal information through security policies and secure business processes.
Why We Collect Personal Information About You
To provide you with products and services – Each product and service has different information requirements, therefore the personal information we need, and what it is needed for, can vary. For full details please refer to the terms and conditions for each product or service.
To provide you with information about products and services that we believe will be of interest to you. We will only do this with your consent. If you have registered online to use the website or to have applied online for a product or service, you can change your mind and remove or add your consent at any time through the Account Information page. You will need to log in to your account in order to do this.
To enhance or improve your user experience with us. When you indicate your marketing preferences, we may use this information to personalise the website or our communications with you to better meet your needs.
To keep your personal information secure – to minimise the risk of unauthorised access to your personal information, we use some of your personal information to authenticate your identity when using the website and our Customer Service Helpdesk.
Who Sees Your Personal Information
The personal information we collect about you will be used within the Barbados Postal Service (BPS). Exactly who sees your personal information depends on the context in which you provided it and whether or not you have given any marketing preferences. You can change your mind about your marketing preferences at any time by contacting our customer services team using our online contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
To protect BPS or others – We may share your personal information with third parties when we believe it is necessary to protect our or another person’s rights, property, or safety. This includes exchanging personal information with third parties to protect against fraud and reduce payment risks.
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention. To comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority.
How long we keep your personal information depends on the context in which you provided it and the marketing preferences you have expressed. In particular:
How Long Is Your Personal Information Stored?
We will keep any personal information we need to provide you with any product you buy or service you subscribe to for the period during which we provide that product or service to you.
We may keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties.
We may keep records of any transactions you enter with us for up to six years. This is so that we can respond to any complaints or disputes that arise in that period.
We will keep other personal information about you if it is necessary for us to do so to comply with the law.
Maintaining the Personal Information We Hold for You
We aim to give you control over the personal information we hold about you. You can update the personal information we hold for you at any time by contacting our customer services team using our contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
Marketing Preferences
If you have given your consent, we at the BPS may provide you with information about products, services and promotions that we at the BPS believe will be of interest to you. You can change your mind about your marketing preferences at any time by contacting our customer services team using our contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
Keeping Your Personal Information Secure
We take the security of your personal information seriously.
We’ve implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.
Here are some of the ways we protect your personal information:
If you provide personal information to us online the transmission of that information to us is protected by SSL session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports 128-bit encryption you will not be able to take advantage of this level of security.
Offline, your personal information is kept securely in our databases and offices, or, where relevant, by our partner companies.
We will take all reasonable steps to protect your personal information.
Please note that we will not be liable for any breach of security unless we have been negligent.
How You Can Help Keep Your Personal Information Secure
As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your personal information safe – not just on our website, but whenever you provide personal information online.
Links To Other Sites
This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we’re not responsible for their privacy practices, website content or the services they offer.
Changes To Our Privacy Policy
We may change our Privacy Policy from time to time. Any changes will be published on our website which can be accessed at any time.
Delivery Standards
The following are the End-to-End Priority Mail (delivery standards) for the following destinations:
| USA | 17 days |
| Great Britain | 17 days |
| Canada | 17 days |
| T&T | 10 days |
| Antigua and Barbuda | 10 days |
| Belize | 8 days |
| Cayman Islands | 8 days |
| Guyana | 6 days |
| Jamaica | 9 days |
| St. Lucia | 7 days |
| St. Vincent & The Grenadines | 7 days |
Delivery Standards and Targets for Inbound Letter Post are as follows:
More than 2 days after posting – 75%
Inbound parcels 7 days after receipt
The end-to-end standards for air parcels are as follows:
Country Incoming Outbound
Caribbean 14 12
USA 18 18
Europe 21 23
Canada 18 18
End to end standards for Surface Airlift parcels are as follows:
Country Outbound
Caribbean 14
USA 21
Europe 28
Canada 21
Great Britain 24
Contact Us
Main Address:
General Post Office
Cheapside
St. Michael
BB11000
Phone Number:
PBX: (246) 535-3900
Fax: (246) 535-3996
Customer Services:
(246) 535-3956
Marketing: (246) 535-3953
Opening Hours:
Branch Offices:
8:00 a.m. to 3:00 p.m. on Mondays
8:00 a.m. to 3:15 p.m.
Tuesday to Friday
General Post Office:
7:30 a.m. to 5:00 p.m.
Monday to Friday
About Us
Mission Statement
“To process and deliver communications, goods and financial services locally and internationally in a secure, reliable, timely and economical manner.”
Vision Statement
“To transform the Barbados Postal Service into a modern enterprise capable of providing quality service in a cost-effective and efficient manner, while providing adequate opportunities for staff growth and development.”
Organization
The Barbados Postal Service operates as a department of the Government of Barbados and reports to the Ministry of Home Affairs. The Barbados Postal Service (B.P.S.) is currently headed by the Postmaster General, who is responsible for maintaining the island’s postal services, subject to the laws of the land.
There are 19 postal counters located in Barbados. These include the General Post Office at Cheapside, the post office at the Grantley Adams International Airport and the post office at the Bridgetown Cruise Terminal.
The function of the District Post Offices, is to provide reliable and efficient service to the residents of the communities which they serve. The postmen operating from these offices provide delivery to 161 routes around Barbados.
A variety of services are offered by most of the post offices. The hours of business for all district offices are: 8:00 a.m. to 3:00 p.m. on Mondays, and 8:00 a.m. to 3:15 p.m. Tuesday to Friday. Business hours for the General Post Office are 7:30 a.m. to 5:00 p.m.