Our Guiding Privacy Principles
Compliance with the local Data Protection Act underlies all of our privacy practices. We also have a set of guiding principles which govern how we use the personal information that we collect about you. These principles are:
- We aim to continuously improve our website, communications, products and services for you. We use personal information about you to help us do this.
- We give you control over the personal information we hold about you, including who is allowed to see it and how it is used.
- We won’t use your personal information to contact you for direct marketing purposes unless you specifically allow us to by giving your consent.
- We take all reasonable care to safeguard your personal information through security policies and secure business processes.
Why We Collect Personal Information About You
To provide you with products and services – Each product and service has different information requirements, therefore the personal information we need, and what it is needed for, can vary. For full details please refer to the terms and conditions for each product or service.
To provide you with information about products and services that we believe will be of interest to you. We will only do this with your consent. If you have registered online to use the website or to have applied online for a product or service, you can change your mind and remove or add your consent at any time through the Account Information page. You will need to log in to your account in order to do this.
To enhance or improve your user experience with us. When you indicate your marketing preferences, we may use this information to personalise the website or our communications with you to better meet your needs.
To keep your personal information secure – to minimise the risk of unauthorised access to your personal information, we use some of your personal information to authenticate your identity when using the website and our Customer Service Helpdesk.
Who Sees Your Personal Information
The personal information we collect about you will be used within the Barbados Postal Service (BPS). Exactly who sees your personal information depends on the context in which you provided it and whether or not you have given any marketing preferences. You can change your mind about your marketing preferences at any time by contacting our customer services team using our online contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
To protect BPS or others – We may share your personal information with third parties when we believe it is necessary to protect our or another person’s rights, property, or safety. This includes exchanging personal information with third parties to protect against fraud and reduce payment risks.
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention. To comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority.
How long we keep your personal information depends on the context in which you provided it and the marketing preferences you have expressed. In particular:
How Long Is Your Personal Information Stored?
We will keep any personal information we need to provide you with any product you buy or service you subscribe to for the period during which we provide that product or service to you.
We may keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties.
We may keep records of any transactions you enter with us for up to six years. This is so that we can respond to any complaints or disputes that arise in that period.
We will keep other personal information about you if it is necessary for us to do so to comply with the law.
Maintaining the Personal Information We Hold for You
We aim to give you control over the personal information we hold about you. You can update the personal information we hold for you at any time by contacting our customer services team using our contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
If you have given your consent, we at the BPS may provide you with information about products, services and promotions that we at the BPS believe will be of interest to you. You can change your mind about your marketing preferences at any time by contacting our customer services team using our contact form, or contact us in the manner set out in any relevant product or service literature of which you are in receipt.
Keeping Your Personal Information Secure
We take the security of your personal information seriously.
We’ve implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.
Here are some of the ways we protect your personal information:
If you provide personal information to us online the transmission of that information to us is protected by SSL session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports 128-bit encryption you will not be able to take advantage of this level of security.
Offline, your personal information is kept securely in our databases and offices, or, where relevant, by our partner companies.
We will take all reasonable steps to protect your personal information.
Please note that we will not be liable for any breach of security unless we have been negligent.
How You Can Help Keep Your Personal Information Secure
As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your personal information safe – not just on our website, but whenever you provide personal information online.
Links To Other Sites
This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we’re not responsible for their privacy practices, website content or the services they offer.